Shipping & Return Information For JDM RaceChip

Shipping Information

Q: How much does shipping cost?
A: We offer FREE standard shipping within the contiguous United States, typically delivered within 4-6 business days. If you need faster delivery, we offer expedited shipping (2-3 business days) for an additional fee. For those who need an order delivered by Saturday, place your order by Friday before 12 PM (Pacific Time) to qualify for overnight Saturday delivery. Availability may vary during holidays or high-demand times.

Q: Do you ship to Alaska, Hawaii, or Canada?
A: Yes, we do! Orders to Alaska, Hawaii, and Canada require additional shipping fees. Please contact us at hey@JDMRaceChip.com to confirm the shipping costs before placing your order.

Q: Do you ship internationally?
A: At this time, we ship only within the United States. For international inquiries, please contact customer support.

Q: Can I ship to a PO Box or an APO/FPO address?
A: Yes, we can ship to PO Boxes or APO/FPO addresses at this time.

Q: Will I get tracking information for my order?
A: Yes, once your order ships, we’ll send an email with your tracking number. Use this number to track the status of your package on the carrier's website. If you encounter any issues, please contact us.

Returns Policy

We want you to be completely satisfied with your RaceChip product, which is why we offer a 15-day return policy.

Q: What if I want to return my RaceChip?
A: You may return your RaceChip within 15 days of purchase. However:

• Defective or Faulty Products: If there’s an issue with your device, RaceChip will cover the return shipping costs.
• Other Returns (e.g., change of mind): You will be responsible for the return shipping fees.

Q: How do I initiate a return?
A: To start a return, please contact our customer service team to obtain a return authorization. Make sure you have your order number and purchase date ready to help expedite the process. Once authorized, returns should be sent to:

RaceChip USA
123 Main St.
Pensacola, FL 123456

Q: What are the return eligibility requirements?
A: To qualify for a return:

• Items must be in their original packaging.
• Include the original receipt or proof of purchase.

Q: How can I reset my RaceChip to factory settings?
A: Our plug-and-play RaceChip is designed for easy reset. Refer to the user manual included with your device, or contact our customer service team for further assistance.

Q: What happens if I return an item without authorization?
A: Returns without authorization may not be accepted or processed. Always reach out to customer service first to ensure a smooth return experience.

Tracking & Order Status

Q: When will I receive my tracking information?
A: Tracking information is sent via email once your order ships. You can use this code to check the delivery status directly with the carrier. If you need assistance, our team is here to help at hey@JDMRaceChip.com.

Q: Can I change my shipping address after placing an order?
A: Because we process orders quickly, it may not be possible to change the shipping address after placing your order. Please contact customer service as soon as possible, and we will do our best to accommodate.

Q: What if I never receive my order?
A: We put tracking numbers on all orders to prevent this issue. If your order is lost or stolen, please contact our customer service team. We’ll verify the shipping information, check the tracking status, and work with you to resolve the situation.

Other Common Questions

Q: Do you charge my card before shipping my order?
A: Yes, we charge your card at the time of purchase to protect your payment information. Once the order is processed, you’ll receive an email notification when your order is shipped.

Q: What if the item I ordered is out of stock?
A: If an item is out of stock, we’ll notify you with an estimated shipping date. You have the option to keep the item on backorder or cancel the order if you prefer.

Q: What should I do if I receive the wrong item?
A: If you receive an incorrect item, please contact customer service. We’ll send you a prepaid return label and ship the correct item as soon as possible.

Q: What if my item arrives damaged?
A: If your item is damaged in transit, please file a claim with the carrier and contact us for a replacement. We’ll work with you to resolve the issue quickly and may request that you retain the damaged packaging for claim purposes.

Q: What if I refuse a shipment?
A: Refusing a shipment is not recommended for returns. Instead, we suggest accepting the shipment and following our standard returns process. Please note that refunds or replacements require receipt of the product within 10 days of issuing a return authorization.